មតិកែលម្អរបស់អតិថិជន

Step 1: Verbal Complaint

If we didn’t meet your expectations while serving you, please contact us through one of the following channels:

  1. Visit our nearest branches and drop a complaint with SBI Bank (Cambodia)’s staff or user scan QR Code​.
  2. Call our hotline number (Call Center):​ 023 980 888 / 093 671 111.
  3. Chat with us on ​Facebook Page and Telegram Channel

Step 2: Writing Complaint

 If your complaint has not been resolved, and you still dissatisfied, you can submit a formal complaint as below and click submit or visit your nearest branch to drop writing complaint..

You can also file a complaint in writing: info@sbilhbank.com.kh.

*** All complaints received; we will be resolved within 2 working days at the latest. In case of any serious financial, systemic or legal issues, we will investigate the complaint within a maximum of 30 calendar days after the date of receipt of the complaint. And notify the client of the solution after the investigation is completed.